Frequently Asked Questions
At Now Flex Fitness Apparel you have 14 days to return your item (some exclusions apply) for a full refund or exchange as long as:
- The Item has not been opened or used
- Is still in its original packaging and all packaging and accessories are included.
- The item was purchased at its original sale price. This means , the item was not a sale item or which were purchased at a discounted price nor can the customer request a refund for any items purchased which are sale items or purchased at a discounted price.
The refund will be provided using your original payment method only.
- Returns or Exchange parcels are payed for at the customers own expense
- Replacement items due to change of mind, colour or size , the customer will send the goods back at their own expense and once the order has been received, Now Flex Fitness Apparel will send the new item at the buyers shipping expense.
- International orders may be returned using any means of the customers choice, at their own expense
- Refunds for International Customers will occur once the items are received and meet the above criteria, in terms of being saleable.
- The Items are the customers responsibility until they reach our warehouse, so please ensure you take the necessary precautions such as, securely packing the items, shipping the items with a tracking number, as Now Flex Fitness Apparel will not take any responsibility for any items, if the items never arrives or arrives damaged at our warehouse.
The refund will be provided using your original payment method. We will not refund the shipping costs.
Now Flex Fitness Apparel accept the following methods of payment:
- American Express
- Apple Pay
Shipping and Handling
Shipping within Australia is $9.95 AUD.
All orders will be dispatched from our warehouse within 2 working days using Australia Post when sent locally throughout Australia.
Items are shipped from Melbourne, Victoria , So please allow 3-7 working days for delivery times throughout Metropolitan Australia and 5-9 days for Rural Australia, depending on which state you live in.
Shipping Internationally is $15.00 AUD.
Items are shipped from Melbourne, Victoria , So please allow 14-21 working days, depending on which country you live in.
Any additional charges or fees for customs clearance must be covered by the buyer. Now Flex Fitness Apparel do not have any authority or control over these charges and cannot assume what the actual costs will be. Unfortunately , we are not able to compensate for any costs incurred.