Shipping & Returns

 

Shipping and Handling 

Shipping within Australia is Free. 

International countries such as United States, Canada and United Kingdom can now receive parcels. 

All orders will be dispatched from our warehouse within 2 working days using Australia Post when sent locally throughout Australia.

Items are shipped from Melbourne, Australia, So please allow 3-7 working days for delivery times throughout Metropolitan Australia and 5-9 days for Rural Australia, depending on which state you live in. 

International shipping times can range from 7-15 days approx.

 

Returns Policy 

At Now Flex Fitness Apparel you have 14 days to return your item (some exclusions apply) for a full refund or exchange as long as: 

- The Item has not been opened or used 

- Is still in its original packaging and all packaging and accessories are included. 

-  The item was purchased at its original sale price. This means , the item was not a sale item or which were purchased at a discounted price nor can the customer request a refund for any items purchased which are sale items or purchased at a discounted price. 

The refund will be provided using your original payment method only. 

PLEASE NOTE: 

- Returns or Exchange parcels are payed for at the customers own expense for both return to our PO BOX and back to the customer

- Replacement items due to change of mind, colour or size , the customer will send the goods back at their own expense and once the order has been received, Now Flex Fitness Apparel will send the new item at the buyers shipping expense. 

- International orders may be returned using any means of the customers choice, at their own expense

- Refunds for International Customers will occur once the items are received and meet the above criteria, in terms of being saleable. 

- The Items are the customers responsibility until they reach our warehouse, so please ensure you take the necessary precautions such as, securely packing the items, shipping the items with a tracking number, as Now Flex Fitness Apparel will not take any responsibility for any items,  if the items never arrives or arrives damaged at our warehouse. 

The refund will be provided using your original payment method. We will not refund the shipping cost.